Refund policy

Warranty & Returns

Every Juno Jewels piece is carefully inspected and packed with intention before it ships. If something arrives less than perfect, we’re here to help!

To support this commitment, we offer a limited warranty on all jewelry purchases.

Warranty Coverage

We offer a 30-day warranty from the date of delivery for items that arrive damaged.

To start a claim, email junojewels@juno-jewels.com with your order number and clear photos of the item. All claims are reviewed before approval.

This warranty does not cover normal wear and tear, accidental damage, improper care, misuse, or tarnishing caused by skin chemistry, moisture, perfumes, or lotions.

Exchanges

We don’t accept returns, but we do offer store credit exchanges on unworn jewelry within 14 days of delivery.

Once your item is received and approved, you’ll be emailed a digital gift card to use on a future purchase.

Sale items, custom pieces, jewelry made with vintage materials, and discounted orders are final sale.

If Your Item Arrives Damaged

If something arrives damaged, please reach out within 48 hours of delivery.

Email junojewels@juno-jewels.com with your order number and clear photos of the item and packaging, and we’ll take it from there.